CANCELLATIONS
Once your reservation is booked and payment is processed, there are no refunds.
NO-SHOW POLICY:
There are absolutely no refunds for no-shows. Failing to appear for your rental on the date and reserved time will result in loss of all monies paid. Payments made cannot be credited towards a future rental or charter.
Rain checks are offered at the sole discretion of Jett Ski Rental. Rain checks are offered when weather conditions are dangerous (ie High winds, lightning, tornado warnings). Jett Ski Rental will not offer a rain check if conditions are merely not-ideal, such as it being overcast or light misting. Rain checks are never offered in advance.
Rain checks are NOT issued by our Reservations Department. Please do not contact them to request a rain check as they are not authorized to issue one. Rain checks are issued by the Jett Ski Rental location manager at the marina on the date and time of your scheduled reservation ONLY. Please do NOT schedule any vendors who might charge a cancellation fee if your reservation is cancelled/postponed due to dangerous weather.
Jett Ski Rental is not responsible for your loss of monies paid to vendors (i.e. DJ, Catering). We will not entertain any requests for full or partial refunds for vendor cancellation penalties. When issued a rain check, it must be used within 365 days of purchase, or it will be forfeited.
Jett Ski Rental reserves the right to cancel this agreement due to inclement or impending weather, act of God, and/or for other reasons outside of Jett Ski Rental's control. In such an event, a rain check will be issued, per Jett Ski Rental's discretion.
Rain checks must be used at the marina location of your original reservation. We will not transfer your credit to another location on the same lake, or to another location on another lake which we serve. This policy applies to all of our boats, watercraft and party boat charters.
ALTERNATE CUSTOMER ACCOMMODATION
Jett Ski Rental's ability to provide a watercraft, if reserved, is contingent upon and subject to the return of the watercraft by the previous LESSEE in many cases, or any other cause beyond Jett Ski Rental's control. In such an event, a rain check or refund will be issued. Jett Ski Rental does not guarantee the make/model of any of our rentals. Jett Ski Rental reserves the right to move customer reservations to another boat/personal watercraft of equal or better value, at our discretion.
RESERVED TIME
If you fail to show for your reservation, it will be forfeited. Rental time starts at the time reserved. Please check in 30 minutes prior to your reserved time to complete paperwork and renter orientation. Time lost due to late arrival or early returns will not result in a refund or rain check.
DAMAGE/LATE FEES
Customer agrees to be fully responsible for payment of damage cost to Jett Ski Rental.
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IT IS YOUR RESPONSIBILITY TO OBTAIN THE CARD PRIOR TO THE START OF YOUR RENTAL. ABSOLUTELY NO REFUNDS OR RESCHEDULING WILL BE PERMITTED SHOULD YOU FAIL TO OBTAIN THE CARD - THERE CAN BE NO EXCEPTIONS. TO OBTAIN THE CARD, COMPLETE THE COURSE ONLINE AT: HTTP://BOAT-ED.COM/TEXAS/
LESSEE AGREES THAT SWIMMING IS AT THEIR OWN RISK
LESSEE AGREES THAT LESSEE AND ALL GUESTS ARE -REQUIRED- TO WEAR A LIFE JACKET/VEST AT ALL TIMES WHILE ON THE WATER. THIS INCLUDES WHILE TUBING, OR USING ANY OTHER WATER TOYS. THERE CAN BE NO EXCEPTIONS.
LESSEE AGREES THAT RESERVATIONS ARE NON-REFUNDABLE FOR ANY REASON
LESSEE AGREES THAT NO CHANGES TO A CONFIRMED RESERVATION WILL BE PERMITTED FOR ANY REASON UNLESS APPROVED BY MANAGEMENT
LESSEE AGREES THAT Jett Ski Rental MAY SUBSTITUTE A WATERCRAFT EQUAL TO OR BETTER THAN THE ONE RESERVED DUE TO MECHANICAL ISSUES, LATE-RETURNING CUSTOMER OR FOR ANY OTHER REASON AT THE SOLE DISCRETION OF Jett Ski Rental.
LESSEE AGREES THAT PRODUCT IMAGES ON THE Jett Ski Rental WEBSITE ARE REPRESENTATIVE ONLY.
LESSEE AGREES THAT Jett Ski Rental DOES NOT GUARANTEE THE MAKE AND/OR MODEL/YEAR/COLOR OF ANY WATERCRAFT.
AGE REQUIREMENT:
LESSEE must be at least 18 with a valid driver's license and a major credit card in their own name. See information on requirements to operate a vessel at
https://www.boaterexam.com/usa/texas/